Friday, April 24, 2009

Flashback Friday: Be good to your server...& My Tip for Tipping

I started serving at restaurants when I was 16. Once I moved up to Utah, I continued my serving experience at Magleby's, a local favorite, famous for their bread sticks and 20-something homemade deserts.

A particular man OFTEN came in, usually with his family, sometimes with friends. When he came in, all the servers scrambled, telling the hostess not to sit him in their section. Well, this particular night, 30 minutes to closing time, the hostess offered me an apologetic look as she passed me with this man's family and went straight for my section. I figured I'd make the best of my remaining 30ish minutes. FYI, this man was a well known politician in the area.
To start, I got the table their drinks, and returned with a Diet Pepsi for the man. He took a sip, and said, "Ma'am this is not Diet Pepsi." Although I was 100% sure I poured Diet, I gladly took it back from him, apologized, and returned with another Diet Pepsi (that was SURE to be diet this time).

"MA'AM! This is not Diet Pepsi. This is Pepsi One." hahaha. Okay, WE DON'T POUR PEPSI ONE (I still laugh when I think about his expression and outrage).

So I nicely responded, "I'm sorry, sir, but we don't serve Pepsi One. If it tastes a little off to you, I'd be glad to get you something else."

"UGH. No, this is fine."


Next, they order their food. The man orders a steak medium rare. Steak comes out, and he is obviously perturbed. He cut into his steak and I asked, "Does everything look okay to you?"
He responds, "NO. I asked for medium rare. This is clearly not medium rare, can you please go get Richard? Tell him his friend has a problem." FYI, it was medium rare. Even Cliff, who comes from a famous steak-making family, and would practically choose raw over well, would have agreed. I went to get Richard.

"Richard, table 55 is a friend of yours and is not happy with his steak."

Not knowing to whom I was referring to, Richard responds, "No friend of mine is unhappy with my food [as he rolls his eyes]. I'll go see."

Next thing I know, Richard escorts me to the kitchen to a poster that lists the parts of the cow, and temperatures of meat that determine how rare it is, etc. He says, "Kendal, he wants me to "teach" you about temperatures of steaks, so I told him I'd come show you."

You could imagine how belittling that felt. I guess he's a man of his word.
"RICHARD, I am not the cook. I placed the order correctly. First off, it IS medium rare, I'm sure you'd agree. Second, if it was well done, this would be a conversation for the cooks, not me."
"I know, I know, but I gave him my word I'd show you."

This was one of those nights that the GOOD college money just didn't seem worth it. One of the nights that I wanted to throw down my apron and walk out, but I continued to put a smile on my face as I returned to the table and continued my service.
Strike Two.

Main course was over, and it was time for me to list (by memory) our deserts. If you are familiar with Magleby's, you know how amazing their deserts are, and you know that they are baked FRESH DAILY. So, if you come in 30 minutes to closing, and order desert after we are closed, chances are that your favorite desert (that is probably everyone else's favorite desert) is gone, and the list of 20 something whittles down to 5.

"WHAT?! YOU DON'T HAVE BUTTERMILK PIE?! That is what we came here for tonight!!!"
"I'm sorry, sir, it was popular tonight."

"WAIT, DID YOU NOT MENTION THE CHOCOLATE CAKE?! Surely you're not out of that, TOO?!?!"

"I'm sorry, but we are. Since we make all the deserts fresh, every day, we usually have a limited selection at closing time."

"I CAN'T BELIEVE THIS. After all of this, we don't even have our desert we want!!!"


And I think he BARELY left 15% tip....and he came in 30 minutes to close....and yelled at me...belittled me....left grumpily.....etc...We share the same political party, but I would never vote for him. Though that night had nothing to do with politics, it was usual behavior for him when he came to Magleby's. He was well known for it, and a politician's personality, and the way he treats people that he is "serving" means a lot to me. Had he been running for re-election at the time, I would have gladly organized a group "Republican College Students Against Curt Bramble."


My Tip for Tipping

Serving for 6 years has made Cliff and I generous tippers. In college, we figured it'd come back to us the next night (and without fail, it always did). And yes, sometimes there are terrible servers (for one reason or another). BUT, they did serve us, so they do deserve a tip. my opinion, 15% is a minimum for a tip. To me, that means even if the server is the worst server I've ever had, they did serve me, and therefore, they do deserve 15%. Just add this onto your date night budget. If you can't afford it, then I suggest going somewhere less expensive that night. You are going out to a restaurant to be served, and you should pay a "service fee". EVEN if it's not the best experience for you! There is only one occasion where I could foresee me ever going against this recommendation, and that is if a server is COMPLETELY rude for NO reason (ie you are not rude to start with).

And if it is an AWESOME experience, then add on your appreciation. Again, I suggest 15% as a minimum.

Monday, April 20, 2009


I will admit, I have been sucked into a few reality shows, and being the great sport that Cliff is, he watches them with me. Let's go through the current 3 quickly (make sure to read #3!!):

1. Biggest Loser: I've never been a viewer before this season, but my friend Brandi, has a brother Dane, who was part of the black team this season. Thus, I've been watching this one faithfully this season.
2. The Bachelor: Thanks to Jason Mesnick, I may de-prioritize this show (although, I will admit, the finale drama was entertaining. It's just too bad it was at Melissa's expense). However, Jillian is the next Bachelorette, so ABC may have saved one more viewer for one more season. We'll see. Oh, and thanks again, Jason. You did allow Melissa the opportunity to be a front runner on DWTS. Which leads me to...

3. Dancing with the Stars: Who can resist the Hough powerhouse? Brother and sister, Derrick and Julianne Hough have always been my favorite professionals. Their choreography, style, the whole package is just so entertaining. And hopefully, I will soon add


to the faves list. A friend from high school, Mayo Alanen, will be competing THIS Tuesday (tomorrow!) on Dancing with the Stars to be the new professional for next season. Go here to read his bio.
I went to high school with him (he graduated in my brother's class), and he grew up across the street from Cliff.
FYI, tonight is when the stars dance and are judged, and tomorrow is the results show to see who gets kicked off. SO, Mayo will be competing tomorrow on the results show. Make sure to watch and call in and vote for him tomorrow! Good luck, Mayo!

Saturday, April 18, 2009

Thank you, Stone.

I help watch this precious girl a couple times a week:

Stone and I both love having her around. I let her try out Stone's Bumbo this week. I left the room for one minute, and this funny boy...
...had snapped his sandals on her dangling, little feet. And she was laughing at him.

Stone is such a good helper. Almost too good. the time he was hovering over her trying to kiss her. Just kidding, Kaylene. Well, kind of. :)

Thursday, April 16, 2009

Easter 2009

The Easter bunny made Stone a happy boy Sunday morning. Before heading to church, the following video somewhat sums up our fun morning. Enjoy.

Sunday, April 12, 2009

Happy Easter

We have had a WONDERFUL Easter Sunday--a post to come soon of Stone's fun morning, but I wanted to first post this great Easter video. This is Elder Holland, an apostle of our church.

A quote really stood out to me towards the end:

"One of the great consolations of this Easter season is that because Jesus walked such a long, lonely path, utterly alone, we do not have to do so. ...may we declare ourselves to be more fully disciples of the Lord Jesus deed and in courage and in faith. May we stand by Jesus Christ in all times, in all things, and in all places that we may be in, even until death. For surely, that is how he stood by us..."

I truly have a testimony that Jesus Christ lived, that he died for us, and that he was resurrected. I know that we will one day live again with Heavenly Father. I'm grateful that we have had the chance to reflect on his Resurrection today. Happy Easter!

Friday, April 10, 2009

Flashback Friday: Politics

Cliff was talking politics the other night at dinner, and I told him he should go into them. He started laughing because he finds most politics a joke these days. He said, “No. Politics is just organized crime. Why would I choose to surround myself with the type of people I would fire if they worked for me?"(said sarcastically, of course. Or maybe not).

Depending on the office, I think he’d consider it one day despite his comments (that were made out of frustration).

When he was six years old, he was standing in line with his dad, and asked his dad, "Dad, George Bush [Sr.] says that he is not going to raise taxes, but everybody says that that is not true and that he has to. What do you think?"

The lady at the counter stood up to look over the counter to see who this little boy was. That, my friends, is my husband. He has always been so interested in politics. Be careful to get in a political discussion with him. He has no mercy. Very passionate. Just another reason why I love him.

Tuesday, April 7, 2009

Dear man on the treadmill next to me last night...

PLEASE do not pass gas if you are ever near me on a treadmill again. I don't have a strong gag reflex like my mom, but you tempted it last night. ...while I was in a sprint.


Monday, April 6, 2009

Arizona--South Carolina--North Carolina--Home

Well, it was time for another business trip last week (my third), and it is sometimes stressful making plans for Stone while I am gone (not to mention it's hard being away from my 24/7 companion). So my mom offered to watch Stone, he had a blast, and I had no stress to add to the pre-business trip madness that builds up the week prior. So I got to head off a couple days early, drop Stone off in Mesa, and head back east for my meetings. I wish I could have spent more time in AZ, but I'll take what I can get.

A BIG thanks to my mom and SIL (sister-in-law) Charee for watching Stone. Between parks, Chuck E. Cheese, fun with cousins, stealing my mom's camera and taking 50 [legitimate & good] pictures, and Chloe, Chloe, Chloe, Stone was in heaven. And as for me, my trip was a great success.

And courtesy of Jacki, below is what she calls a mission impossible. Getting 3 rowdy kids still for one pic really is not feasible.

Thanks again Mom and Charee!

Friday, April 3, 2009

I wonder... long the threat of, "do you want time-out?" will actually work when we're at the grocery store. Today it worked.